FAQ / Domande Frequenti

FAQ / Domande Frequenti

COVID-19 Info

Am I required to wear a mask/face covering?


Yes. Due to the recent mask mandate, you are required to wear a face covering while in the office, however, we are not requiring them to be worn during the massage. We have a limited amount of extra masks available for your use should you forget to bring one with you.




What procedures are you taking to keep your clients safe?


*All employees will wear a face covering while you are in our office. *The therapist will be wearing a face covering during the entirety of your massage. *All surfaces, tools and linens are sanitized between each client and fresh PPE is donned. *We have a new Covid-19 safe way to check out. Bring your phone with you and we can check you out from your own phone. *We are also asking that if you are considered high-risk for contracting Covid-19, you please do not schedule an appointment. *If you are not feeling well, we will be happy to reschedule your appointment for a later time.





General

How can I book a massage appointment?


You may book your appointment online 24/7 via our link on the home page of our website. If you have any questions or if you'd like to book over the phone, you may call our office during business hours @ 406.285.8605. Please note that you will need to provide your name, phone number, email address, and a credit card is required to be put on file at the time your appointment is booked. This is not payment for your massage, it is simply in order to reserve your appointment time/date. Unfortunately, we cannot reserve an appointment without the required information above.




What is our cancellation policy?


Cancellation, Rescheduling and No-Show Policy:
Your appointment time is reserved just for you. A late cancellation or missed appointment leaves a hole in the therapists' day that could have been filled by another client. As such, we require a minimum of 24-hours notice for any cancellations or changes to your appointment. Those who provide less than 24 hours notice, or miss their appointments, will be charged a cancellation fee. Appointments made within 24 hours are automatically subject to cancellation fees: More that 24 hours notice, service will be cancelled or rescheduled at no charge. Less that 24 hours notice or Failure to show without notice, 100% of service price will be charged. If you are not feeling well, we will be happy to reschedule your appointment for a later time.




What days/holidays will Bear Roots MT be closed?


Bear Roots is closed for all major holidays. This includes: New Year's Day Memorial Day Independece Day Labor Day Thanksgiving Christmas We are also closed every Sunday and Saturday we are open by appointment ONLY.




What can I do if the date/time I need is unavailable?


If you're trying to book a massage and the date/time is unavailable, you may want to take a look at our hours of operation to be sure it is a day/time that we are open. (See our list below) If it is a normal business hour day/time, you may add your name and desired date/time to our waitlist in our booking system. You may also call into the office during office hours and we will assist you in getting your appointment booked for you. Monday 11:30am-7:00pm Tuesday 10:00am-7:00pm Wednesday 10:00am-7:00pm Thursday 10:00am-7:00pm Friday 10:00am-7:00pm Saturday by appointment ONLY Sunday always closed We will be closed for all major holidays: New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Christmas Day Please note that we will close early or open late on certain holidays or days preceeding certain holidays. Our social media pages are updated to reflect those hours.




Why do I need a credit card on file if I have a gift certificate?


All new and returning clients are required to have a credit card put on their file at the time they book an appointment. This will not be payment for your massage, it is simply held on your account.




I have a Beargrass Gift Certificate or Package, is this still valid?


From the start of Bear Roots, we have been accepting ONLY gift certificates purchased from Beargrass in the years 2018 & 2019. As we look ahead to the next year, we have decided that any and all Beargrass gift certificates and packages will no longer be redeemable here at Bear Roots. So, if you have any that are left over from Beargrass, please use them up before the end of the year, December 31st, 2020. After this date, they will be removed from our system entirely. If you have a Beargrass Gift certificate or package, we will be sending out emails to let you know what you have available with a reminder that they will expire on December 31st, 2020.





Couples Massage

Do you offer couples massages?


Yes! We do offer couples massages for up to 2 clients at the same time. Our couples massage times are limited since we are booked 1-2 weeks out most of the time. If you are wanting a couples massage, you will want to be sure to book ahead. If you are unable to find an appointment time and date you need, you may want to call in to the office so that we are able to assist you.




Can we be in the same room for our couples massage?


Yes! At your request, we can perform your couples massages in the same room. If there is no request made, we will assume you are wanting two separate rooms.




I have a group of friends that would like to get a massage together, is this possible?


At this time, we are only able to have 2 massages being performed at the same time.




Is there an additional fee for couples massage?


No. There is no additional fee for couples. You simply pay for both massage services.




Can we chose different massage treatments in the same room?


Yes. You can chose two different types of massage treatments; however, they will need to be for the same length of time if they are to be done in the same room.





Facial Cupping

What are the benefits of Facial Cupping?


A Facial Cupping treatment increases circulation to your face, reduces wrinkles & firms skin. This is also great for treating those who suffer from sinus and TMJ issues. Facial Cupping results are accumulative. We recommend a minimum of 6-12 consecutive treatments (1-2 times per week) to start. Once achieved, the desired results can be maintained with a treatment every 1-2 months.




Can men get a facial cupping?


Yes. However, men will need to be clean shaven. A mustache is fine, but the rest of the face will need to be freshly shaven.




Will I mark up like body cupping?


No. The cups used for facial cupping are smaller and are in constant motion so they will not leave marks on the face.




Does Facial Cupping hurt?


No. Clients have mentioned they are pleasantly suprised by how relaxing the facial cupping is.





Fascial Stretching

What is FST?


FST is short for Fascial Strecth Therapy. Fascia is fibrous connective tissue that wraps and supports muscles, bones, tendons, ligaments, organs, nerves-pretty much everything. Fascia stretching is said to give you a feeling of deep relaxation and rejuvenation that no other regular Swedish massage could ever do. The technique called Fascial Stretch Therapy was developed by Ann Frederick, the first "flexibility specialist" to work with athletes at the Olympics, and it aims to improve every aspect of athletic performance and recovery.




Is FST painful?


Your Fascial Stretch Therapy session should be a pain-free, relaxing experience. When it comes to mobility, pain is the enemy because it sends signals to the brain that prevent the tissue from relaxing and letting go. You shouldn't feel any pain at all, just a mild pressure. It is extremely important that you provide feedback to your therapist during each session. If you are in pain; please don’t grin and bear it. Say something!




What are the benefits for FST?


Here are our top 3 benefits: IMPROVED POSTURE- In today’s society, most of us struggle with poor posture. We just aren’t built to sit all day over a keyboard or cellphone! Poor posture can also lead to inefficient form in the gym. If the muscles become too tight, the body will look for the easiest path to perform an exercise. This can lead to compensatory injuries, soreness, and less muscle growth. How can FST help? FST is like hitting the reset button – FST will help retrain and relax the muscles that have begun to overcompensate. JOINT HEALTH- Joint mobility is a critical element of healthy aging, especially those who want to live an active lifestyle: running, lifting, cycling — the list goes on. These activities can put a lot of stress and compression on the joints if they are not properly taken care of. Joint compression can lead to increased chances of osteoarthritis, joint degeneration, and other painful conditions. FST uses a method called traction that creates space between the joint capsule to allow the joint to “breathe.” It allows the synovial fluid to flow through the joint cavity, making movement smoother. FLEXIBILITY- One of the most common reasons why someone would sign up for an FST session is to improve their overall flexibility! Flexibility is defined as “the range of motion of a given joint or group of joints or the level of tissue extensibility that a muscle group possesses.” During your FST session, the therapist will target tight muscles using protocols that will lengthen and restore optimal flexibility.




What should I wear to my FST appointment?


Unlike traditional massage therapy, we do not use sheets on our table. Please wear athletic-type clothing that you can move in and the therapist can access skin to treat soft tissue, as necessary. Ideal clothing includes stretchy athletic wear such as leggings, shorts, t-shirts, tank tops, sports bras, etc. Tight fitting spandex shorts are great, but please do not wear loose fitting short-shorts.





NMT

What is NMT?


Neuromuscular Massage Therapy, or NMT, is a type of massage geared toward pain relief. It aims to help relieve pain from past injuries, trigger points, nerve compression, or postural imbalances. Instead of long flowing strokes normally associated with massage, NMT is often firm pressure held in specific areas to release muscle tension or trigger points.




How is NMT different from deep tissue massage?


While NMT uses deep tissue techniques, it goes further than a deep tissue massage. The therapist may use elbow, knuckles, or specialized tools to work through trigger points and adhesions. Areas of pain will be addressed as groups of muscles and work through to provide postural balance. Specialized stretching may be done toward the end of the massage to help reset the neurological pathways of the pain cycle.




Is NMT painful?


While the painful areas worked on might feel uncomfortable at times, NMT should never feel painful. The sustained pressure used in NMT might be uncomfortable at first, but that should quickly ease. Always let your therapist know if the pressure needs to be lighter. We would rather go slower than to cause more pain.




What are trigger points?


Trigger points are defined as focal, hyperirritable spots in tight muscles which produce pain locally and also a referral pattern of pain, especially when stimulated or irritated. Oftentimes these are the “knots” that people feel and complain about having.




What areas are worked in a typical NMT session?


Due to the thorough work on NMT and the way of trying to break through right muscle fibers, it is better to have a problem area or two on which to focus for the whole session instead of a full body massage. This will allow the time to release these painful areas in a way that is comfortable for you.




Is deep pressure required for NMT?


No. We need to have a firm enough pressure to release trigger points. Often, on a pressure scale of 1(no pressure) and 10(deep pressure), a pressure of 4 will be best at letting the body release the trigger point and the areas of tension, however lighter pressure can always be used. You as the client decides what pressure is right for you.




Why should I choose a NMT massage?


If you struggle with chronic pain, have referral pain into certain areas, or you have tight areas that never seem to go away, then NMT might be able to give you the relief you need.




Will I be sore afterwards?


Often clients report local soreness in areas where the deeper work is done. There is never any bruising, normally it is soreness to touch. This is normal as the areas worked have been tight and in pain for a long time. When the muscle is released, a lot of build up of toxins is released. If a client feels sore after a session, it normally lasts about a day. Drinking extra water, icing the sore area, or taking an epsom salt bath all can help with post session soreness.





What to Expect?

What should I expect during my first massage therapy visit?


Once your first appointment is booked, you will be required to fill out our client intake form via online beforehand or in the office (be sure to 10 minutes early if doing so in the office). Our client intake forms are required before your massage begins. It is important to list all health concerns and medications so the therapist can adapt the session to your specific needs without doing any harm. It is also important to list any allergies so the therapist is aware if different oils or lotion need to be used during the session. And remember to SPEAK UP! If you need anything changed, pressure, areas worked, position, or if you are too hot or too cold, Speak up! You will not hurt the therapists feelings by asking for something that will make you more comfortable. Your therapist wants this to be the best experience for you to relax and enjoy. ​We ask that you arrive 5 minutes early to have time to speak with your therapist about any change in recent health issues, to use the restroom before massage, and/or to complete any necessary paperwork. You will also be asked to remove your shoes before entering the massage room.




Do I have to be completely undressed?


You should undress to the level you are comfortable. For a full body massage, most get completely undressed. However, if you are more comfortable during the session if you leave your underwear on, that is fine. The therapist will give you privacy to undress and get comfortable on the table. Our therapists use draping and once you are undressed, on the table, under the drape, your therapists will only uncover the part of your body that is being worked on. The genitals (women and men) and breasts (women) will not be uncovered. If the therapist is going to work on a woman's abdomen, a towel will be used to cover the breasts so the main sheet can be moved to expose the abdomen.




What do I do during a massage treatment?


Make yourself comfortable. If your therapist wants you to adjust your position, she/he will either move you or will ask you to move what is needed. Otherwise, change your position anytime to make yourself more comfortable. Many people choose to close thier eyes and relax completely during a session, others prefer to talk. It's up to you. It is your massage, and whatever feels natural to you is the best way to relax. Do not hesitate to ask questions at any time.




Will the massage hurt?


This depends on the type of massage and the depth of the strokes. A light, relaxing massage that doesn't probe very deep into the muscles, shouldn't hurt. With that being said, there is a 'feels good' hurt, and an 'ouch, stop it' hurt. A good massage, even a really deep tissue massage, should always stay in the 'feels good' hurt range. Pain can be an indication that the muscle is possibly injured or inflamed and pressure should be adjusted. Also, pain can cause you to tighten up and negate the relaxing effects of the massage. The most effective and deepest massage should always work with your body's natural response, not against it.




How will I feel after my massage treatment?


Most people feel very relaxed. Some experience a significant decrease or freedom from long-term aches and pains. Many feel slowed down for a short period of time and then notice an increase of energy, heightened awareness, and increased productivity which can last for days. If you receive a deep massage, you may be slightly sore the next day - much like a good workout at the gym. Sometimes a hot shower, or a soak in the tub can ease this soreness. After your session you should increase your water intake a bit. just an extra glass or two is normally fine. This helps keep your body's tissues hydrated and healthy.




How often should I get a massage?


This can vary from person to person. If you are just looking for occasional relaxation, then a session every 3-6 weeks may be fine for you. However, if you are looking to address a specific condition, it is recommended to go more frequently at first and then slowly taper down to a maintenance schedule. Sometimes more frequent 30-minute sessions can be effective until your goals are met and a maintenance schedule is in place. Frequency of sessions should be discussed with your massage therapist after your treatment when she/he has a better hands-on understanding of your particular muscular issues.




When should I not get a massage?


There are few conditions which would prevent you from enjoying a massage. You should not book a massage if you have a fever, cold/flu, or contagious skin infection. That's it. There are many other conditions in which your therapist may need to adapt her/his techniques or avoid an area completely. With some conditions it is a good idea to get an approval from your physician before you receive a massage. This doesn't mean you can't get a massage. But it is always better to err on the side of caution. Your therapist can advise you about your specific needs.




Do I need to arrive early to my appointment?


​Yes. We ask that you arrive 5 minutes early to have time to speak with your therapist about any change in recent health issues, to use the restroom before massage, and/or to complete any necessary paperwork.





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